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Complaints

What do I do if I want to make a complaint?

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know. Please send an email to enquiries@assetfinance.co.nz and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

acknowledge your complaint within 1-2 working days
gather and evaluate information about your complaint
respond to you within 20 working days.

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they will help resolve the complaint. You can contact FSCL:

by calling 0800 347 257
by emailing complaints@fscl.org.nz
through FSCL’s website: www.fscl.org.nz
by writing to: FSCL , PO Box 5967 WELLINGTON 6011

IMPORTANT INFORMATION

1. *Fixed interest rates for vehicle loans range from 9.95% p.a. to a maximum of 29.95% p.a. on a minimum 12 month to a maximum 60 month loan term. The actual interest rate charged to you will depend on your circumstances, the type of lending required, the security provided, and is determined by the lender.
2. Fees apply, including an establishment fee of up to $450 and an introducer fee of up to $995. A loan of $5,000 over 12 months at 10.95% p.a. has fees totalling $495 and a total repayment of $5,832.00 equating to 12 monthly payments of $486.00.
3. Approval is subject to meeting lending criteria, and affordability test applies. Our lender will independently assess whether you are eligible for a loan. We don't provide advice on whether a particular car loan offered by a lender is suitable for you.
4. One hour application decision subject to affordability test, the applicant meeting the lending criteria and supplying all the required information to process the loan application.
5. Same day payout subject to the applicant meeting the above conditions and completing loan documentation by 12pm.

Terms of Use and Privacy Policy

I/We

Declare the information provided in my/our finance application is true and correct and that I am/we are over the age of 18 years and I am/we are not an undischarged bankrupt/s;
Appoint you [One Partner Ltd, trading as assetfinance / assetfinance.co.nz] as my agent to collect, use and disclose my personal information for carrying out credit checks on me with a credit reporting agency for the purpose of making a recommendation to me for a credit facility (the FINANCE COMPANY). This will require you to give my information to the credit reporting agency as well as the credit reporting agency providing information about me to you.
I authorise any third party to provide my personal information to you for any of these purposes.
I understand that if you disclose my personal information to a credit reporting agency, they may hold my information on their credit reporting database and use it for providing credit reporting services and for any other lawful purpose and they may disclose my information to their subscribers for the purpose of credit checking or debt collection or for any other lawful purpose.
Agree the FINANCE COMPANY may collect from credit reporting agencies, credit providers, my/our employers/s, accountant/s, or other named person/s or relative/s, such personal, financial and commercial information and references about me/us as is necessary for the purposes of considering this application. And I/we agree that you may produce this authority to such parties for the purposes of collecting such information.
I/we agree to meet the cost of an independent valuation of the security to support this application such valuation to be obtained by you in consequence of this applicant. My/our solicitor/agent is authorised to accept any notification on my/our behalf.

I/We acknowledge that if the FINANCE COMPANY provides this finance the FINANCE COMPANY:

Will keep the personal information during this period the finance is provided and for six months after repayments of all credit provided by the FINANCE COMPANY:
May collect and monitor personal information about me/us as is necessary for the administration and protection of such credit: and
May provide any of the personal information to a third party employed by the FINANCE COMPANY to assist in enforcement of any agreement between us.
I/We request the FINANCE COMPANY or any related finance company to send me/us details of other products and services from time to time.
I/WE shall have access to my/our personal information and retain the right to request correction.

Provision of Additional Services

I authorise the FINANCE COMPANY to disclose personal information about me to a credit agency for the purposes of compiling a credit report and creating a credit profile. Further I authorize the FINANCE COMPANY to use my personal information for merchandising, market research and offering additional services including newsletters from One Partner Ltd or the offer of additional credit facilities.

The information that may be disclosed includes: name, address and telephone number; the loan amount of any facility; any debits made; the frequency and amounts of payments made including details of overdue payments. I understand that I have the right to access and request correction of my personal information held by the credit reporting agency.